Salesforce Einstein BOT conversations can be transferred to
- Queue(Omni-Channel Queues)
- Another Bot
- Skills(Skill Based Routing)
Note:
Once the Bot transfers it, Omni-Channel process kicks in.
Help Articles:
1. To Queue
a. https://help.salesforce.com/articleView?id=000351918&language=en_US&mode=1&type=1
b. https://help.salesforce.com/articleView?id=sf.bots_service_transfer_queue.htm&type=5
2. To another Bot
https://help.salesforce.com/articleView?id=sf.bots_service_transfer_bot.htm&type=5
3. To Skill
https://help.salesforce.com/articleView?id=sf.bots_service_transfer_skills.htm&type=5