Draft emails feature in Salesforce allow the customer support agents who use the case feed to write and save messages without having to send them immediately.
Reference Article – https://help.salesforce.com/articleView?id=sf.case_interaction_enabling_email_drafts.htm&type=5
1. Enable “Email-to-Case” in Salesforce Setup.
![](https://www.infallibletechie.com/wp-content/uploads/2021/04/Email2Bto2BCase2BSalesforce.jpg)
2. Enable Email Drafts in Support Settings.
![](https://www.infallibletechie.com/wp-content/uploads/2021/04/Salesforce2BEnable2BEmail2BDrafts.jpg)
Output:
![](https://www.infallibletechie.com/wp-content/uploads/2021/04/Salesforce2BEmail2BDrafts.jpg)
SOQL to query:
SELECT Id, Subject, TextBody
FROM EmailMessage
WHERE Status = '5'