In Salesforce, Agents can click the Transfer icon to transfer the Chat. Check the following screenshot for reference.
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Agent Screen:
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Visitor Screen:
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Disable Chat Transfer in Salesforce Lightning Omni-Channel:
In Salesforce, Agents can click the Transfer icon to transfer the Chat. Check the following screenshot for reference.
Agent Screen:
Visitor Screen:
Disable Chat Transfer in Salesforce Lightning Omni-Channel: