This user, as the Automated Case User, must have the ‘Modify All Data’ August 3, 2021June 9, 2022Magulan Duraipandian Automated Case user must have the System Administrator profile or the ‘Modify All Data’ and ‘Send Email’ permissions. 1. Go to Support Settings in Setup. 2. Check “Automated Case User”. Help Article – https://help.salesforce.com/articleView?id=000326328&type=1&mode=1