1. Create Escalation rule.
2. Create a rule entry with Case Closed equals to false.
3. Create an Action to escalate at 120 hours i.e 5 days.
How to notify the Case Owner if the Case is not worked for more than 5 days in Salesforce?
1. Create Escalation rule.
2. Create a rule entry with Case Closed equals to false.
3. Create an Action to escalate at 120 hours i.e 5 days.