Overflow Assignee in Salesforce Routing Configuration

Overflow Assignee in Salesforce Routing Configuration

Overflow Assignee in the Routing Configuration help us to set an user or queue so that Omni-Channel routes the items to it when your org reaches Omni-Channel limits.

We can select User or Queue for Overflow Assignee.

Omni-Channel routes the items to it when your org reaches Omni-Channel limits.

Omni-Channel Limits:

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