How to setup Browser Notification and sound for Incoming Chat Request and Messages in Salesforce?

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How to setup Browser Notification and sound for Incoming Chat Request and Messages in Salesforce?

Magulan Duraipandian

1. Open the following link to install the package.
https://login.salesforce.com/packaging/installPackage.apexp?p0=04t3k000001mQ7bNote:
For sandbox, use “test” instead of “login”.

2. Select “Install for Admins Only” while installing.

3. Add “NotificationsHandler” to the App.

4. Create a Static Resource to store the Sound file.

5. Create an entry in “Conversation Notifications” Custom Settings.

Note:

If the sound is not working, try in Incognito mode. This is due to Cache issues.

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