Salesforce Omni-Channel Agent Presence Status Real Time Report March 10, 2022June 9, 2022InfallibleTechie Admin To find current agents who are Available and and On Break in Salesforce Omni-Channel, use the following steps: 1. Create a Report as shared in the following link: https://www.infallibletechie.com/2022/03/salesforce-omni-channel-agent-presence.html 2. Set End Date equal to null in the filter.