Whenever records are routed to the agents via Salesforce Omni-Channel, they are routed using Agent Work Object/Entity records.
1. Create Agent Work Custom Report Type.

2. Create a Report using the Report Type created in Step 1.

Whenever records are routed to the agents via Salesforce Omni-Channel, they are routed using Agent Work Object/Entity records.
1. Create Agent Work Custom Report Type.
2. Create a Report using the Report Type created in Step 1.