How to add or remove fields in Salesforce Omni-Channel Widgets?

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How to add or remove fields in Salesforce Omni-Channel Widgets?

Magulan Duraipandian

Fields in Salesforce Omni-Channel Widgets are derived from the Compact Layout.

1. Edit the Object’s Compact Layout.

2. Log out and log in again in Omni-Channel widget.

3. Create the record for routing. Wait for the record to get routed to check in the Omni-Channel Utility.

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