How to give Agents ability to see other Agents status without using Omni-Supervisor in Salesforce?

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How to give Agents ability to see other Agents status without using Omni-Supervisor in Salesforce?

Magulan Duraipandian

To give Agents ability to see other Agents status without using Omni-Supervisor in Salesforce, report on User Presence entity can be used.

1. Create a Custom Report Type on User Presences object.

2. Create a report using the report type created in Step 1.

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