![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Update20the20Case20Owner20to20Chat20agent20when20it20is20accepted20using20Record20Triggered20Flow20in20Salesforce.jpg)
We can use a Record-Trigger Flow on the AgentWork entity to update the Case Owner to Chat agent when the Chat is accepted in Salesforce.
Sample Flow:
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Salesforce20Agent20Work20Record20Triggered20Flow.jpg)
Condition:
1. Status is Opened.
2. WorkItemId starts with 570.
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Salesforce20Agent20Work20Record20Triggered20Flow20for20Chat20Transcript.jpg)
Fetching Chat Transcript Record
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Fetching20Chat20Transcript20Record20Salesforce20Flow.jpg)
Case Linked to Chat Transcript Check
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Case20Linked20to20Chat20Transcript20Check20Salesforce.jpg)
Case Assignment
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Case20Assignment20Salesforce20Flow.jpg)
Case Update
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Case20Update20Salesforce20Flow.jpg)
Output:
![](https://www.infallibletechie.com/wp-content/uploads/2022/05/Salesforce20Case20Owner20to20Chat20Agent.jpg)
Video Reference: