ConversationEntry contains the conversation between the agent and the customer. SOQL and Connect API can be used to get Conversation Entries for a Voice Call record in Salesforce.

Sample Voice Call Conversation:

Sample SOQL:

SELECT Id, Seq, ActorType, EntryTime, EntryEndTime, EntryType, Message
FROM ConversationEntry
WHERE ConversationId IN (
    SELECT ConversationId
    FROM VoiceCall
    WHERE Id = '0LQ4W000000TR01WAG'
)
ORDER BY Seq ASC

Output:

Using Connect API:
/services/data/v53.0/connect/conversation/d7b62d36-653d-45ca-b092-5b22b60371e1/entries

Here, d7b62d36-653d-45ca-b092-5b22b60371e1 is the Vendor Call Key from Voice Call record.

Fetching Conversation Entries for Voice Call using PostMan Client:

Connected App:

Getting Access Token:

Getting messageText using Connect API: