To fix this issue, enable Swarming.
1. Go to Setup.
2. Select Feature Settings.
3. Select Service.
4. Enable Swarming.
“This is still a work in progress” Salesforce Service Cloud for Slack
To fix this issue, enable Swarming.
1. Go to Setup.
2. Select Feature Settings.
3. Select Service.
4. Enable Swarming.