Create Case in Salesforce when the Survey rating is less than or equal to 3

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Create Case in Salesforce when the Survey rating is less than or equal to 3

Magulan Duraipandian

Using record triggered Flow on Survey Response object, we can create Case in Salesforce when the Survey rating is less than or equal to 3.

Sample Survey:

Sample Flow:

Start Element configuration:

Survey Name Check configuration:

Fetch Rating Question configuration:

Fetch Rating Answer configuration:

Rating Check configuration:

Create Case configuration:

Output:

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