How to find which agents missed the Salesforce Voice Calls?

HomeInfallibleTechie Admin

How to find which agents missed the Salesforce Voice Calls?

InfallibleTechie Admin

To know about Missed Calls in Salesforce Voice Cloud, check the following link

Missed Call in Salesforce Service Cloud Voice

SOQL:

SELECT Id, WorkItemId, User.Name, AssignedDateTime
FROM AgentWork
WHERE Status = 'Unavailable'

Leave a Reply