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Raise Flag in Salesforce Omni-Channel feature will help an agent to send a request for help (raise a flag) to a supervisor.
1. In an active Voice Call, agent can click Raise icon to seek help from the Supervisor.
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2. Agent can enter the Message and click Raise button to seek help or assistance.
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3. Supervisor has to click Monitor to check the messages from the Agent.
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4. Supervisor can send and receive messages for the agent.
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5. Agent can send and receive messages from the Supervisor.
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