![](https://www.infallibletechie.com/wp-content/uploads/2023/03/Update-Case-when-the-Owner-is-updated-via-Salesforce-Omni-Channel-1024x576.jpg)
Record-Triggered Flow on AgentWork entity can be used to update Case when the Owner is updated via Salesforce Omni-Channel.
Sample Flow:
![](https://www.infallibletechie.com/wp-content/uploads/2023/03/Record-Triggered-Flow-on-AgentWork-Salesforce.jpg)
Start Element Configuration:
![](https://www.infallibletechie.com/wp-content/uploads/2023/03/Record-Triggered-Flow-Start-Element-AgentWork-Salesforce.jpg)
Assignment Element configuration:
![](https://www.infallibletechie.com/wp-content/uploads/2023/03/Record-Triggered-Flow-Assignment-Element-AgentWork-Salesforce.jpg)
Update Records Element Configuration:
![](https://www.infallibletechie.com/wp-content/uploads/2023/03/Record-Triggered-Flow-Update-Records-Element-AgentWork-Salesforce.jpg)
Output:
![](https://www.infallibletechie.com/wp-content/uploads/2023/03/Case-Update-Omni-Channel-Salesforce.jpg)