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embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web.
If you are new to Messaging for In-App and Web, then use the following link for Pre-Chat Setup.
1. Create a Custom Field on the Messaging Session Object to store the Hidden Pre-Chat information.
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2. Find the Omni-Channel Flow used on the Messaging Channel.
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3. In the Omni-Channel flow, create an input variable to get the values from the Pre-Chat form. In my example, I have used Update Records Flow Element to update the Messaging Session record with the Hidden Pre-Chat information.
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4. Create a Custom Parameter. Map the Custom Parameter with the Flow Variable Name.
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5. Go to the Embedded Service Deployment. Edit the Pre-Chat form. Add the Custom Parameter to the Hidden Pre-Chat Fields.
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6. Publish the Embedded Service Deployment.
7. Go to the Experience Cloud Site Builder. Add the following code in the Head Markup.
<script>
window.addEventListener(
"onEmbeddedMessagingReady", () => {
console.log(
'Inside Messaging Ready Block'
);
let userId = $A.get(
'$SObjectType.CurrentUser.Id'
);
console.log(
'User Id',
userId
);
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields(
{
'User_Id' : userId
}
);
}
);
</script>
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8. Publish the Experience Cloud Site.
9. Test it from the Experience Cloud Site once it is published.
Output:
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