Use “Set disconnect flow” block to call a Flow for Salesforce Service Cloud Voice Post Call Survey.

Custom Field in Voice Call object for storing Survey Feedback

Disconnect Flow

The Disconnect Flow will be called from the main Inbound Call Flow using “Set disconnect flow” block.

The Disconnect Flow will be invoked when the agent disconnects the call. “Store customer input” block can be used to gather feedback from the callers.

Store customer input block

Set Contact attributes block

Invoke AWS Lambda function block

Main Flow for Inbound Calls

Set contact attributes block

Invoke AWS Lambda function block

Output: