Using Salesforce Einstein Reply Recommendations, we can save our Service Agents time by recommending texts to them when they chat with the customers. Service Agents can reduce their typing time by making use of the Einstein Reply Recommendations.
1. Enable Salesforce Einstein Reply Recommendations.
2. Assign “Einstein Reply Recommendations” Permission Set License to the agents.
In the following Video, I have used Salesforce Messaging for In-App for the Einstein Reply Recommendations.
