Exception:

SCV dispatched error CAN_NOT_LOG_IN for eventType SETUP_CONNECTOR SSO failed and iframeRetriesExhasuted

Resolution:

This issue occurs when the userName value is incorrect in Amazon Connect.

Format for userName:

$User.Alias@$User.Id@$Organization.Id

Example:

auser@0054W00000AjRJN@00D4W0000050vEN

$User.Id is Salesforce 15 digit User Id.

$Organization.Id is Salesforce Organization Id which is available in Company Information in Setup.

$User.Alias is the Alias of the User in Salesforce. Open the User detail page and check the Alias field value.

Reference Article:

https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_voice_pt_amazon_connect.pdf