![](https://www.infallibletechie.com/wp-content/uploads/2023/11/Salesforce-Agents-to-Transfer-to-BOT-in-Messaging-for-In-App-and-Web-1024x576.jpg)
Using Transfer icon, Salesforce Agents can transfer the active Chat Session to an Omni-Channel Flow. In the Omni-Channel flow, we can use Route Work element to route the Session to a BOT.
In this Blog Post, I have used a BOT to collect Chat Experience Feedback. The Agents will transfer the Chat session to the BOT using the Omni-Channel Flow.
Steps:
1. Create a Survey BOT.
![](https://www.infallibletechie.com/wp-content/uploads/2023/11/Salesforce-Survey-BOT-1024x680.png)
2. Create an Omni-Channel Flow. In the Omni-Channel Flow, use Route Work element to route the Session to a BOT.
![](https://www.infallibletechie.com/wp-content/uploads/2023/11/Omni-Channel-Flow-to-Route-to-Salesforce-BOT.png)
Output:
![](https://www.infallibletechie.com/wp-content/uploads/2023/11/Salesforce-Messaging-for-In-App-and-Web-Transfer.png)
![](https://www.infallibletechie.com/wp-content/uploads/2023/11/Salesforce-Messaging-for-In-App-and-Web-Survey.png)