How to get Conversation Entries for Salesforce Enhanced Channels?

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How to get Conversation Entries for Salesforce Enhanced Channels?

InfallibleTechie Admin

Connect API can be used to fetch the Conversation Entries for Salesforce Enhanced Channels.

1. Use the following SOQL to fetch the ConversationId and the Conversation Identifier of the Messaging Session record.

SELECT Conversation.ConversationIdentifier, 
ConversationId 
FROM MessagingSession 
WHERE Id = '<Id Of Messaging Session>'

Apex Code to find the Conversation Identifier:

MessagingSession objMS = [
    SELECT Conversation.ConversationIdentifier, ConversationId
	FROM MessagingSession
	WHERE Id = '<Id Of Messaging Session>'
];
System.debug(
    'ConversationIdentifier is ' + 
    objMS.Conversation.ConversationIdentifier
);

2. Use the following path with your My Domain URL to fetch the Conversation Entries.

/services/data/v60.0/connect/conversation/<ConversationIdentifier>/entries

By default, we will get only 25 entries. To get more than 25, use recordLimit parameter. Maximum value for the recordLimit is 1000.

You can also use the following Salesforce SOQL. But, the message text will not be available. In order to get the Message information, use the Connect API.

SELECT Id, ActorId, ActorName, 
ActorType, EntryType, Message,
MessageSendTime, MessageReadTime, 
MessageStatus, MessageStatusCode,
CreatedDate, ClientDuration, 
ClientTimestamp, EntryTime
FROM ConversationEntry
WHERE ConversationId = '<ConversationId>'

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