![](https://www.infallibletechie.com/wp-content/uploads/2024/03/Invoke-Salesforce-Omni-Channel-Flow-from-Einstein-BOT-for-Messaging-for-In-App-and-Web-1024x576.jpg)
Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session from Einstein BOT.
Salesforce Omni-Channel Flow:
![](https://www.infallibletechie.com/wp-content/uploads/2024/03/Salesforce-Omni-Channel-Flow.png)
Salesforce Einstein BOT Configuration to invoke Omni-Channel Flow:
Set Routing Type component is used to invoke the Salesforce Omni-Channel Flow. The Destination Variable holds the Id value.
Transfer component will do the actual transfer from the Einstein BOT.
![](https://www.infallibletechie.com/wp-content/uploads/2024/03/Salesforce-Omni-Channel-Flow-Invocation-from-Einstein-BOT.png)