Salesforce Service Appointment Scheduling using Agentforce

Salesforce Service Appointment Scheduling using Agentforce

We can make use of Flow to create Salesforce Service Appointments from the Agentforce Agent.

Appointment Topic Configuration:

Fetch Asset Agent Action Configuration:

Schedule Appointment Agent Action Configuration:

Fetch Asset Flow:

Schedule Appointment Flow:

Output:

Note:

The Date and Time shared will be in GMT/UTC. So, you have to take care of the time zone calculation.

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