We can make use of Flow to create Salesforce Service Appointments from the Agentforce Agent.
Appointment Topic Configuration:
![](https://www.infallibletechie.com/wp-content/uploads/2025/02/Salesforce-Appointment-Topic-Configuration-414x1024.png)
Fetch Asset Agent Action Configuration:
![](https://www.infallibletechie.com/wp-content/uploads/2025/02/Salesforce-Fetch-Asset-Agent-Action-Configuration-1024x909.png)
Schedule Appointment Agent Action Configuration:
![](https://www.infallibletechie.com/wp-content/uploads/2025/02/Salesforce-Schedule-Appointment-Agent-Action-Configuration-1024x765.png)
![](https://www.infallibletechie.com/wp-content/uploads/2025/02/Schedule-Appointment-Agent-Action-Configuration-Salesforce-470x1024.png)
Fetch Asset Flow:
![](https://www.infallibletechie.com/wp-content/uploads/2025/02/Salesforce-Fetch-Asset-Flow-977x1024.png)
Schedule Appointment Flow:
![](https://www.infallibletechie.com/wp-content/uploads/2025/02/Salesforce-Schedule-Appointment-759x1024.png)
Output:
![](https://www.infallibletechie.com/wp-content/uploads/2025/02/Salesforce-Service-Appointment-Scheduling-using-Agentforce-706x1024.png)
Note:
The Date and Time shared will be in GMT/UTC. So, you have to take care of the time zone calculation.