Citation for Salesforce Knowledge Article in Agentforce

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Citation for Salesforce Knowledge Article in Agentforce

Magulan Duraipandian

For Salesforce Agentforce Data Library to include citations, please enable”Show Sources” for the knowledge sources.

  1. Go to Agents in Salesforce Setup.
  2. Open the Agentforce Agent in the Builder.
  3. Go to Knowledge configuration. Enable “Show sources” and share the URL. You can use Experience Cloud URL for Public Knowledge Base. I have used internal URL since the Agentforce Agent is accessed by the Internal Users.

Output:

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