Slack for Service can be used to create Salesforce Case directly from the Slack application.
Prerequisites:
1. Initial Slack Setup completed.
2. Service Cloud for Slack Enabled.
3. Sign up and create a Workspace in Slack – https://slack.com/get-started#/createnew.
4. Install Service Cloud for Slack App.
We can then use the following command to create the Salesforce Case directly from Slack.
/service-create caseOutput:
Users will be able to select the Record Type for the Case creation.
We will get confirmation once the Case record is successfully created in the Salesforce Org.
