Salesforce Omni Supervisor tab can be use to track and monitor the Agentforce Service Agents.

Note:

Enable Enhanced Omni-Channel to start viewing AI Agents tab in the Omni Supervisor.

Difference between Enhanced and Standard Omni-Channel in Salesforce

Supervisors can use the “Transfer to Rep” button to transfer to the Live Agents to assist.

Output:

Salesforce Help Article:

https://help.salesforce.com/s/articleView?id=service.omnichannel_monitor_service_agents.htm&type=5